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TERMS AND CONDITIONS OF USE AGREEMENT

Valley Children’s Healthcare offers access to certain patient health information via a web-based system called MyChart.

It is important for you to know how we handle information we communicate via the Internet. This Terms and Conditions of Use statement outlines Valley Children’s Healthcare’s practices as well as our sensitivity to privacy. We reserve the right to revoke access to MyChart at any time for any reason. This revocation will not impact the patient, parent or legal guardian’s right to access certain protected health information under state and/or federal law.

Parent or Legal Guardian Proxy Access – Parents (biological and adoptive) and legal guardians may request proxy access to their child’s health information by completing the Valley Children’s Healthcare MyChart Activation Request and Terms and Conditions of Use Agreement and submitting it to Valley Children’s Healthcare. Such access will only be granted to biological parents, adoptive parents or legal guardians of the child, and only to the extent that the individual requesting proxy access can demonstrate the legal right to the child’s medical information.

Individuals who submit the Valley Children’s Healthcare MyChart Activation Request and Terms and Conditions of Use Agreement attest that the information provided therein is accurate and complete, and understand that Valley Children’s Healthcare is reasonably relying on the information therein to be true and correct. Valley Children’s Healthcare, and its subsidiary entities such as Valley Children’s Hospital, Valley Children’s Medical Group and Valley Children’s Healthcare Foundation, shall not be held liable for any misrepresentations made within the Valley Children’s Healthcare MyChart Activation Request and Terms and Conditions of Use Agreement.

If the proxy’s legal relationship with the child changes, the proxy must inform Valley Children’s Healthcare immediately by calling the Valley Children’s Healthcare Health Information Management Department at 559-353-5420 within the business hours of 8:00 a.m. and 5:00 p.m. Monday through Friday, or by sending written notice to Valley Children’s Healthcare Health Information Management Department at 9300 Valley Children’s Place, Madera, California 93636.

Patient Access – A Valley Children’s Healthcare patient age 12 or older may request access to their own MyChart health information account. A patient 12 or older must complete an Activation Request and Terms and Conditions of Use Agreement and submit it to Valley Children’s Healthcare.

Restrictions – MyChart does not reproduce a patient’s entire medical record online, but instead provides access to selected information in accordance with applicable state and federal laws. Even within categories of information that are generally made available through MyChart some information may be withheld at the discretion of the individual physician and in accordance with applicable laws.

To comply with applicable laws and regulations, Valley Children’s Healthcare provides biological parents, adoptive parents and legal guardians with limited proxy access to minors’ health information through MyChart. The scope of such access may also vary depending on the age, legal status of the minor and information.

Valley Children’s Healthcare reserves the right to revoke access to MyChart at any time for any reason. This revocation will not impact the patient, parent or legal guardian’s right to access certain protected health information under state and/or federal law. In addition, a user’s access to MyChart will be terminated if Valley Children’s Healthcare determines that the user has misused or abused the system, violated any applicable terms or use or used the system for purposes other than those for which it is intended to be used.

E-mail Notifications – MyChart users will be notified via e-mail when there is new medical information to be viewed in MyChart. This means that any person with access to that e-mail will be able to see this notification. This could include the spouse or employer of the parent or guardian or anyone else that can access their e-mail account. Although no private medical information will be included in the notification, new medical information being available may be information that a parent/guardian would not want others to know. The parent or guardian should take this into account when providing an e-mail address.

Messaging – Valley Children’s Healthcare expects to provide a response to electronic inquiries within a reasonable period of time. For urgent situations, call your child’s primary care provider’s office directly. For emergency situations, dial 911 immediately.

With respect to any electronic communications sent by the patient, parent or legal guardian, we are only able to respond to such communications based on the information provided. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

Please do not use MyChart to send any messages requiring urgent attention. Please call the provider’s office directly if the situation requires immediate attention, or dial 911 if it is an emergency.

I understand that attaching a file will not take the place of a potential visit with the provider and should only be used for non-urgent medical questions. I further understand that if I believe there is a medical emergency, I should go to an emergency department or call 911 immediately.

Your Role in Protecting Medical Information – Your user name and password provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your child’s medical information includes: 1) changing your password on a regular basis, 2) keeping your login ID and password confidential, and 3) ensuring any information printed or stored on your computer is secure.

An App (specialized software program downloaded onto mobile devices) may be available from a Third Party which could interact with MyChart. You agree that any App Provider of any Third Party App is solely responsible for its content, warranties, and claims that you may have related to the Third Party App.

Privacy and Security – We afford the same degree of privacy and security protection to medical information stored on MyChart as is given to medical information stored by Valley Children’s Healthcare in any other medium. Valley Children’s Healthcare is committed to protecting your child’s medical information. We have taken steps to make all information received from our online visitors as secure as reasonably possible against unauthorized access and use.

For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL/TLS) compatible browser or terminal (Google Chrome or Internet Explorer versions 11 or greater). Our SSL web server uses authentication and offers the highest level of encryption technology commercially available.

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means the data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to Valley Children’s Healthcare by viewing the digital certificate. This certificate verifies the connection between the Valley Children’s Healthcare server's public key and the server's identification.

Web Site Links – Mychart may offer links to related medical websites not managed by Valley Children’s Healthcare. These website link(s) are for a patient’s informational purposes only. Valley Children’s Healthcare does not endorse and has not verified the accuracy of the information on these websites, and the patient and/or proxy should not rely on any of the information found on the websites for purposes of treatment or diagnosis.